Return & Refund Policy

At eMobilekart we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operations exceptional scenarios do arise. If for any reason are not satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of operational constraints then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service team who will guide you on the process for the same.

In case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

Please refer the below mentioned points of the Return Policy:

*All items to be returned must be unused and in their original condition. The original tags, packaging should be intact
*We would not be able to accept a product if it shows signs of breakage or tampering.
*We request you to pack the return product safely and securely. We won’t entertain any damaged/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the reverse shipment gets damaged in transit then we will not be responsible for the damage and eventually may not honour replacement).

Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

SECTION  REPLACEMENT   TIME-FRAME POTENTIAL MEASURES
All Mobiles, Except Apple and Google Phones 7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Replacement Time-frame, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches) 10 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

· Authorized Service Partner Locator :

o Apple / Beats – https://locate.apple.com/in/en

o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

· Brand Support Site :

o Apple / Beats – https://support.apple.com/en-in

o Google –  https://madeby.google.com/intl/en_in/phone/support/

For any other issues with the product you may contact eMobilekart – 24/7 customer care

No Returns categories NA Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Return or Refund?

Please follow these steps to claim Return or Refund without any hiccups

  1. Drop an email at care@emobilekart.comwithin 48 hours of delivery.
  2. Register your complaint and get a case idfrom the customer service team. This case id will be used to refer to all future communications for the complaint.
  3. Please pack the product back in its packing and mention the following details:
    – Case Id: (As provided by the customer care) for the Return
    – Order #: Number generated at the time of order Placement. – Reason for Return: Please choose a reason from the below mentioned list
  4. A) Defective Product
    B) Damaged Delivery
    C) Incorrect Product Delivery
    D) Others- If others then please specify (Please mention the reason) – Your full Contact Details: Your name, address, phone number and email address. – DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacturer warranty product.
    – Picture of Damaged Product: Needed only if you are returning a Damaged Manufacturer warranty product.
    You must return it to the following Address:
    eMobilekart
    C/o Agarwal Mobile Age,
    Lucknow
    5. If your pickup is scheduled by eMobilekart, please keep your package ready. If you are sending it via courier, please collect courier receipt as the same is needed to reimburse courier charges. We will refund the courier charges up to Rs 500.
    6. Send an email to care@emobilekart.comwith a scanned copy of courier receipt, please mention the Order # and the Case ID clearly in email along with picture of the product only with case of damaged product delivery.

    Doorstep Pickup ?
    We do provide doorstep pickup for certain shipping locations& if your area does not fall in this list then reverse shipment will have to be taken care by the customer for which courier charges reimbursement of Rs 500 maximum will be provided on furnishing the courier receipts.

    Return Procedure?
    Defective/ Damaged Product
    In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They shall check and repair the product to your satisfaction. If are unable to resolve your issue, then they shall declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA certificate with you then please send a scanned copy of the DOA certificate to care@emobilekart.com. The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you with the procedure of claiming a DOA certificate from the Manufacturer.
    If damage can’t be repaired by authorized service centre, please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to care@emobilekart.com.

Wrong product?
In case you received a wrong product from then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.

Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complaint within 24 Hrs of delivery along with photographs of the damaged product and packaging. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

Return/Refund Time lines?
Once we receive the product at our warehouse, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 7-15 business days on receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be initiated.
In case of a Refund request, the same would be processed within 7-15 business days after our Replacement Verification team has certified the refund.

Courier charges return?
We will refund the courier charges up to Rs 500 in the form of a cheque. This would be processed within 5-7 business days once we have received the product on the above mentioned address & the courier receipt is received on care@emobilekart.com.

Refund Money Mode?
It would remain the same as paid by you to eMobilekart while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it will refunded by cheque. Cheque would be dispatched to the shipping address as in the order.

General Rules for a successful Return

 

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
  3. For products where installation is provided by eMobilekart’s service partners, do not open the product packaging by yourself. eMobilekart authorised personnel shall help in unboxing and installation of the product.